Peptide FAQs
Frequently Asked Questions (FAQs)
Please review our peptide FAQs. This is the fastest way to solve most problems.
I can't find my confirmation email. What do I do?
Check your spam and promotions folders first, most missing confirmation emails are there. You can also check your order status anytime under “My Account > Orders.” If it’s still missing, email contact@ignitepeptides.com and we’ll resend it.
What are Ignite Peptides' shipping hours?
Shipping hours are 9:00 AM–5:00 PM Pacific Time, Monday through Friday, excluding federal holidays.
How long does shipping take?
Standard shipping takes 3–6 business days; Express takes 2–4 business days, both after dispatch. Orders placed on weekends ship the next business day. Payment processing and dispatch can add 24–48 hours before that shipping window starts.
What countries does Ignite Peptides ship to?
Ignite Peptides currently ships exclusively to US domestic territories.
Does Ignite Peptides offer free shipping?
Yes, orders over $150 ship free via UPS 2nd Day Air. Orders under that threshold ship via standard USPS rates calculated at checkout.
How do I track my order?
A tracking email is sent automatically once your order ships. If you don’t see it, check spam/junk, or find tracking anytime under “My Account > Orders > View Order.”
How do I cancel my order?
Orders can be cancelled within one hour of being placed. After that window, we cannot guarantee we can intercept or stop the shipment. To request a cancellation, contact us as soon as possible after ordering.
I entered the wrong shipping address. Can I fix it?
Yes, but only before your order ships, once it’s marked “Complete,” the address cannot be changed.
- Payment Pending: edit it yourself under “My Account > Orders”
- Processing: contact us to request the change
- Completed: cannot be modified
I never received my tracking email. What now?
Check your spam and junk folders first, most tracking emails land there. If you still can’t find it, contact us and we’ll resend your tracking details directly.
My tracking hasn't updated in days. Is my package lost?
Not necessarily, couriers occasionally lose scan updates mid-transit without losing the package itself. If a domestic package shows no movement for more than 7 days, contact us and we’ll investigate.
My package shows "delivered" but I never received it. What do I do?
Check with a neighbor or front desk first, couriers log GPS coordinates for every delivery and can confirm exactly where it was left. If it still hasn’t turned up after 7 days, contact us for next steps.
Is my package late?
More than 25% of packages run behind the estimated delivery window due to the courier, not us. Once a package leaves our facility, USPS controls delivery timing, we can’t expedite it or refund shipping for courier delays.
Can I upgrade my shipping speed after placing an order?
Yes, if the order hasn’t shipped yet. Contact us immediately and we’ll do our best to upgrade it for the price difference. Once an order enters “Processing,” shipping method changes usually aren’t possible.
My order arrived damaged, incomplete, or with the wrong item. What do I do?
Contact us within 7 days of delivery with photos of both the product and packaging, claims reported after 7 days cannot be processed. All orders are documented and photographed before shipping to verify claims quickly.
- Missing items, contact us; we’ll ship the missing item(s) once verified
- Wrong items, contact us; we’ll ship the correct item(s) once verified
- Damaged items, contact us with photo evidence; we’ll ship a replacement once verified
- Defective items / incorrect weight, contact us with the make and model of your scale; we’ll ship a replacement once verified
Refunds & Returns
Refunds: All sales are final and non-refundable, with exceptions determined by Ignite peptides, including but not limited to: items not yet shipped. In certain circumstances, non-monetary compensation may be offered.
Returns: Due to the nature of research compounds, all compounds must be safely disposed of once they are no longer in use and cannot be returned. This makes it impossible for us to recover any value and is considered a loss. It is the customer’s responsibility to safely dispose of chemical waste in accordance with their local government regulations. Our products are delivered in three layers of protection, and we are not responsible for any damage to goods upon arrival.
Reshipments:
If there are any errors on our end, we will correct them free of charge. However, if the error is not made on our end, such as lost, stolen or incorrect address, the customer is responsible for the shipping and handling fee and the $4.95 insurance fee. To prevent this, customers can choose our Advanced Shipping Insurance when prompted at checkout.
What if my claim is denied, can I appeal it?
If you believe a claim was denied in error, reply to your original claim email with any additional documentation (extra photos, courier correspondence, etc.) and our team will take a second look.
Does Ignite Peptides ship discreetly?
Yes, all packages ship in plain, unmarked packaging with no indication of contents on the outside.
What does each order status mean?
There are four order statuses: Payment Pending, Processing, Completed, and Cancelled.
- Payment Pending, your payment is being verified
- Processing, payment confirmed, order is being prepared for shipment
- Completed, order has shipped; tracking has been emailed
- Cancelled, payment could not be located; submit a photo of payment to reinstate the order
Are Ignite Peptides products third-party tested?
Yes, every batch is independently lab-tested, and Certificates of Analysis (COAs) are published on each product page. If you can’t find the COA for your specific batch, contact us with your order number.
What purity level do Ignite Peptides products test at?
Products are generally tested at 99%+ purity, verified per batch on each product’s COA. Check the COA tied to your specific batch/lot number for exact figures, since purity can vary slightly batch to batch.
How should peptides be stored, and what's their shelf life?
Storage instructions are listed on each product page and on the product label. As a general guide: optimal storage is below -20°C; refrigeration at 4°C is acceptable for up to 2 years; room temperature is fine for 4–6 weeks if kept out of direct sunlight.
Can I get safety documentation (MSDS/LCSS) for a product?
Yes, an MSDS is available on request, and LCSS documents are listed on most product pages. We assume buyers are trained in laboratory hazard handling; if you are not, we recommend reviewing OSHA hazard guidance before purchasing.
My product was exposed to extreme heat or cold. Is it still usable?
Usually yes, run the bottle under warm water (50–70°C) for 5–10 minutes and shake vigorously to re-dissolve and re-suspend it. Brief cold exposure during transit or storage can cause solution products to crystallize, separate, or lose homogeneity, but this is typically reversible.
What form do Ignite Peptides products arrive in?
Peptides are supplied as a lyophilized (freeze-dried) powder in glass crimp-top vials with color-coded caps, chosen specifically for stability and to prevent rapid degradation.
My peptide vial has less powder than a previous order. Is something wrong?
No, potency and integrity are unaffected by minor visual differences in the lyophilized powder. Variations in size or texture between vials are normal, especially for larger proteins that require buffering agents.
Why does my product look or feel different from a previous batch?
This is most often caused by polymorphism, a difference in crystal structure, not a difference in the underlying compound. Polymorphism can affect color, texture, or odor and is influenced by temperature, pressure, and reactants during synthesis; it’s a normal and well-documented phenomenon in chemistry.
Why does my product say "not for human consumption"?
Because these products are not approved for medical use and are intended strictly for laboratory research. They are not approved to diagnose, treat, cure, or prevent any disease, and may only be sold to or possessed by individuals qualified to handle them in a research setting.
Does Ignite Peptides sell products for veterinary or personal use?
No, all products are sold strictly for laboratory research purposes only, and are not labeled or approved for veterinary, clinical, or any other non-research application.
Why was my account added to the no-sell list?
Accounts are added when our team has reason to believe products may be used outside their intended laboratory research purpose. This is part of our regulatory obligation as a research supply company. Removal is rare and requires extensive internal review.
Do I need to verify I'm a researcher to place an order?
No formal credential check happens at checkout, but placing an order means you agree to our Terms & Conditions confirming research-only use. Use outside that scope may result in account restriction.
Can I get an invoice for my order?
Yes, a receipt is emailed automatically at checkout, and invoices can be downloaded anytime from “My Account > Orders.”
How long does Ignite Peptides take to respond to support requests?
Typically 1–24 hours, extending to 1–3 business days during high-volume periods.
What's the best way to contact Ignite Peptides?
Email is the fastest and most reliable method, contact@ignitepeptides.com or the Contact Us page. Phone support is not currently offered.
Still need help? Contact us.
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